Terms and Conditions

DEFINITIONS 

In this agreement, unless inconsistent with the text – 

• DESTINATION SAFARI AFRICA (PTY) LTD shall mean any division in the DESTINATION  SAFARI AFRICA (PTY) LTD GROUP and/or all its subsidiary companies from time to time which  trade under the DESTINATION SAFARI AFRICA (PTY) LTD brand in Southern Africa; 

• LEAD BOOKER shall mean any person or persons which deals with DESTINATION SAFARI  AFRICA (PT) LTD; 

• FIT RESERVATION shall mean a booking for a Free Independent Traveler; • GROUP RESERVATION shall mean a booking concluded on behalf of a group of tourists; • BOOKING shall mean any FIT or GROUP RESERVATION; 

• COMMENCEMENT DATE shall mean the first day of arrival in Southern Africa; 

• TARIFF shall mean the confidential price issued by DESTINATION SAFARI AFRICA (PTY) LTDt o LEAD BOOKERS. 

RECORDAL 

These terms and conditions will limit the liability of DESTINATION SAFARI AFRICA (PTY) LTD  to LEAD BOOKER and the guest of the LEAD BOOKER and any BOOKING made with  DESTINATION SAFARI AFRICA (PTY) LTD by the LEAD BOOKER are subject to these terms  and conditions. 

TARIFF 

• DESTINATION SAFARI AFRICA (PTY) LTD shall be entitled, from time to time, to alter at its  discretion the TARIFF by amending the prices listed in the TARIFF and while DESTINATION  SAFARI AFRICA (PTY) LTD will endeavor to notify all interested parties of any such change,  they cannot warrant that this will take place and THE LEAD BOOKER is accordingly advised to  

check prices before confirming any BOOKING; 

• Certain services, but not limited to, entrance fees, airport taxes and fuel levies are subject to  adjustment without any notification to the LEAD BOOKER; 

• The rates quoted in the TARIFF are strictly private and confidential and must not be disclosed by  the LEAD BOOKER to any other party. 

FIT RESERVATION 

• All bookings will be confirmed to THE LEAD BOOKER by DESTINATION SAFARI AFRICA (PTY) LTD in writing;

• On confirmation of booking, THE LEAD BOOKER is required to make full payment not less than  thirty days prior to COMMENCEMENT DATE; 

• Payment is to be made in the currency of the invoice. DESTINATION SAFARI AFRICA (PTY)  LTD invoice in either South African Rand or United States dollars. Should THE LEAD BOOKER want to make payment in a currency different from that of invoice, DESTINATION SAFARI  AFRICA (PTY) LTD reserve the right to obtain and advise the applicable exchange rate which  shall be valid for 3 working days from date of notification of advised exchange rate; 

• If the LEAD BOOKER wishes to cancel any FIT BOOKING it shall do so, in writing, and no  cancellation shall be confirmed unless and until such time as it has been acknowledged and  accepted by DESTINATION SAFARI AFRICA (PTY) LTD, in writing, and shall always be subject  to the applicable supplier cancellation policy / fees; 

• DESTINATION SAFARI AFRICA (PTY) LTD shall not be under any obligation to issue any travel  documents to THE LEAD BOOKER or any of its guest until such time as full payment has been  received. 

GROUP RESERVATION 

• All GROUP BOOKINGS will be confirmed to the LEAD BOOKER by DESTINATION SAFARI  AFRICA (PTY) LTD in writing; 

• On confirmation of the BOOKING a deposit is required as per the suppliers required payment  terms and conditions; 

• Balance of payment is due as per the supplier’s required terms and conditions; 

• Payment is to be made in the currency of the invoice. DESTINATION SAFARI AFRICA (PTY)  LTD invoice in either South African Rand or United States dollars. Should THE LEAD BOOKER  want to make payment in a currency different from that of invoice, DESTINATION SAFARI  AFRICA (PTY) LTD reserve the right to obtain and stipulate the applicable exchange rate which  shall be valid for 3 working days from date of notification of stipulated exchange rate; 

• If the LEAD BOOKER wishes to cancel any GROUP BOOKING it shall only be entitled to do so,  in writing, and no cancellation shall be confirmed unless and until such time as it has been  acknowledged and accepted by DESTINATION SAFARI AFRICA (PTY) LTD, in writing, and  shall always be subject to the applicable supplier cancellation policy / fees; 

• DESTINATION SAFARI AFRICA (PTY) LTD shall not be under any obligation whatsoever to  issue any travel documents to THE LEAD BOOKER or any of its guest until such time as full  payment has been received. 

STANDARD CANCELLATION  

• All Bookings cancelled inside 45 days prior to travel are non-refundable.

• Deposited bookings cancelled 45 or more days prior to travel – You will be charged  US$500 cancellation fee PLUS you will be charged any cancellation fees that are levied  by the hotel, airline or other suppliers. 

• Fully paid bookings cancelled 45 days or more prior to travel – You will be charged  US$500 cancellation fee PLUS you will be charged any cancellation fees that are levied  by the hotel, airline or other suppliers. 

Cancellations must be in writing and should be addressed to the consultant handling the  booking. 

If a credit has been approved it is valid for 6 months from the date the cancellation was  made. 

Flight Cancellation Policy: 

• Flights booked on this website are governed by the terms and conditions of the airfare  you purchased and are determined by the Airline (not DESTINATION SAFARI AFRICA). 

• In most cases, airfares are fully non-refundable and non-transferable. • Airline charges or part or full cancellation fees may apply to your particular airfare. • A Travel Consultant will help you wherever possible within these terms and conditions. Cruise Cancellation Policy: 

• Deposited cruise bookings – Cancellation of Deposited cruise bookings will be charged a  cancellation fee of US$200 per person PLUS any cancellation fees that are levied by the  cruise line, hotel, airline or other suppliers. 

• World cruise bookings – Cancellation of World cruise bookings will be charged a US$250  per person cancellation fee PLUS any cancellation fees that are levied by the cruise line,  hotel, airline or other suppliers. 

• Cruises booked on this website are governed by the terms and conditions of the Cruise  Line and are determined by the Cruise Line (not DESTINATION SAFARI AFRICA (PTY)  LTD). 

• Part or full cancellation fees may apply to your particular cruise as per the terms and  conditions of the Cruise Line. 

• A Travel Consultant will help you wherever possible within these terms and conditions. 

Amendment Fees and Booking Amendments: Any amendments made to confirmed  bookings will incur a fee; bookings of a value up to US$1,000 a fee of US$75, bookings  of a value over US$1,000 a fee of US$100. The fees are charged per amendment. This  is in addition to any fees that may be levied by the supplier or airline. Bookings that have 

been previously amended within 45 days of travel remain non-cancellable and non refundable in all circumstances regardless of amended date of travel. 

Late Booking Fees: A late booking fee of US$50.00 can be charged if booking is made  within 72 hours prior to departure. This depends on the amount of administration work  involved, and if applicable, you will be notified at time of reservation request from you or  your agent. 

Credit Card Chargeback Fees: Any fees charged to DESTINATION SAFARI AFRICA (PTY) LTD by our credit card payment provider arising from a chargeback or a disputed  charge on the cardholder’s credit card will be charged to the cardholder. This fee is non refundable. 

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of  services after your holiday has commenced can incur penalties. There is no refund for  unused services. 

Refunds: All refund requests must be in writing, and made direct to DESTINATION  SAFARI AFRICA (PTY) LTD. Claims must be made within 10 days of completion of  travel arrangements. Refunds will not be made for bookings cancelled due to inclement  weather or illness. These must be claimed through your travel Insurance. A US$50 per  person processing fee applies to all approved refunds. No refunds will be made for  services once travel arrangements have commenced. No guarantee is provided or  warranted that any refund will be available. 

Reporting of Incidents: Any abnormal incidents including injuries, service problems,  cancellation of a service or dissatisfaction must be reported to DESTINATION SAFARI  AFRICA (PTY) LTD during the event to allow us an opportunity to rectify the situation or  provide assistance. 

CANCELLATION BY DESTINATION SAFARI  AFRICA (PTY) LTD 

• THE LEAD BOOKER acknowledges that in keeping with the policy adopted by LEAD BOOKERs  world-wide, DESTINATION SAFARI AFRICA (PTY) LTD shall be entitled at its sole discretion to  cancel any BOOKING prior to the commencement of the first activity booked in terms of such  BOOKING, and in any such case the entire amount paid by THE LEAD BOOKER shall be  refunded by DESTINATION SAFARI AFRICA (PTY) LTD to THE LEAD BOOKER and THE  LEAD BOOKER shall not have any further claim of whatsoever nature against DESTINATION  SAFARI AFRICA (PTY) LTD as a result of such cancellation; 

• DESTINATION SAFARI AFRICA (PTY) LTD shall be entitled at its sole discretion, should it  deem it necessary for whatsoever reason, to change any BOOKING by providing alternate  accommodation or other services to the GUEST concerned provided the alternate is of at least of  the same quality and standard as that in respect of which the BOOKING was originally made.

EXCLUSION OF LIABILITY 

• THE LEAD BOOKER acknowledges and accepts that DESTINATION SAFARI AFRICA (PTY)  LTD at all times acts only as an agent on behalf of its suppliers and will not be liable for any loss  or damages, whether to persons, their luggage or other items in their possession, or arising as a  result of the exercise by DESTINATION SAFARI AFRICA (PTY) LTD of any of its rights in terms  hereof and irrespective of whether such loss or damage has arisen as a result of disease, ill  health, adverse weather conditions or any other cause including any loss which may be  occasioned by the negligence of DESTINATION SAFARI AFRICA (PTY) LTD or any of its  personnel or agents and THE LEAD BOOKER hereby indemnifies DESTINATION SAFARI  AFRICA (PTY) LTD and absolves it from any liability in respect of any claims which may be  made against DESTINATION SAFARI AFRICA (PTY) LTD in respect of any such loss or  damage which is brought by or through any guest of THE LEAD BOOKER; 

• THE LEAD BOOKER shall ensure that he/her and/or his/her guests take out adequate  insurance, including medical insurance, to cover against any and all such loss or damages. 

ACKNOWLEDGEMENTS BY LEAD BOOKER THE LEAD BOOKER acknowledges that – 

• If any accommodation, excursion or other service which has been booked is not available for any  reason whatsoever, DESTINATION SAFARI AFRICA (PTY) LTD shall be entitled to make similar  alternative arrangements at the same price as that which is not available and no claim  whatsoever shall arise against DESTINATION SAFARI AFRICA (PTY) LTD as a result of such  unavailability; 

• Transportation used on scheduled and day tours will be determined by DESTINATION SAFARI  AFRICA (PTY) LTD based upon the number of passengers on tour, and DESTINATION SAFARI  AFRICA (PTY) LTD reserve the right to use either smaller or larger vehicles at their discretion; 

• Airlines and most vehicle operators limit the weight of the luggage which can be carried by any  guest and that no claim shall arise against DESTINATION SAFARI AFRICA (PTY) LTD in the  event of any guest not being allowed to carry any luggage or being required to effect payment for  any such excess luggage; 

• The obligation to obtain a current and valid passport, all necessary visas and vaccinations is that  of the guest and DESTINATION SAFARI AFRICA (PTY) LTD shall not be liable in any matter  whatsoever; 

• Any arrangements, whether for air travel, accommodation or other services which are made by  DESTINATION SAFARI AFRICA (PTY) LTD on behalf of any guest of THE LEAD BOOKER may  be made subject to the standard terms and conditions of the service provider which will be  applicable to and shall bind the LEAD BOOKER and the guest of the LEAD BOOKER;

• DESTINATION SAFARI AFRICA (PTY) LTD will not be obliged to refund any amount paid for  any un-utilized service which may have been made for any guest; 

• The guest of THE LEAD BOOKER shall be liable to pay, in advance, for any new and additional  services whilst traveling on the ground, which are not included in the original itinerary. 

VARIATIONS 

THE LEAD BOOKER acknowledges that these terms and conditions are incorporated in and  form part of THE TARIFF and that they may be altered from time to time at the sole discretion of  DESTINATION SAFARI AFRICA (PTY) LTD. THE LEAD BOOKER accordingly acknowledges  that the provisions of this agreement shall be deemed to be amended from time to time as and  when the terms and conditions on which DESTINATION SAFARI AFRICA (PTY) LTD trades are  amended and to such extent this agreement shall be deemed to be varied from time to time as  reflected in the tariff. 

JURISDICTION AND APPLICABLE LAW 

Any booking, made by THE LEAD BOOKER with DESTINATION SAFARI AFRICA (PTY) LTD  and any dispute of whatsoever nature which may arise there from shall be subject to South  African law and THE LEAD BOOKER consents to the exclusive jurisdiction of the High Court of  South Africa for the resolution of any such dispute. 

AMENDMENTS 

This agreement embodies the entire understanding of the parties and there are no terms,  conditions or warranties, whether express or implied, other than those contained herein, and any  amendment to this agreement shall, subject to the provisions of the VARIATIONS clause above,  not be binding on the parties unless reduced to writing and signed by all parties affected by such  amendments. 

INDULGENCES 

In the event of any party hereto allowing any other party any leniency, extension of time or  indulgence, this shall be without prejudice to the rights of the party granting such leniency,  extension of time or indulgence, who shall be entitled to enforce his rights in terms hereof at any  time. 

TERMS OF USE – CONTENT FROM DESTINATION  SAFARI AFRICA (PTY) LTD WEBSITES

Content on the DESTINATION SAFARI AFRICA (PTY) LTD website is published for your  enjoyment. You may freely access and store the majority of this Content for use. Please respect  the following Terms of Use, which set out permitted use of the Websites. 

Please note that the intellectual property rights in all ‘Content’ (including images, editorial or  descriptive text, footage or any other media) featured within the ‘Websites’ www.DESTINATION  SAFARI AFRICA.com and all sub-domains) and selected social media platforms, is owned by  DESTINATION SAFARI AFRICA (PTY) LTD and other copyright owners as specified wherever  possible. 

Images may only be used for the purposes of promoting Southern Africa and may not under any  circumstances be shared, re-sold or distributed to any third party.