Terms & Conditions

Terms & Conditions of Trade

STANDARD CONDITIONS OF BUSINESS (B2B)

1. SCOPE OF UNDERTAKING

Destination Africa (Destination Safari Africa Pty Ltd, with registration number 2014/193284/07, herein referred to as “the DMC”) undertakes to provide the agreed services to the client (“Agent”) subject to the terms and conditions set out below. By confirming any services with the DMC, the Agent agrees to these terms and assumes responsibility for ensuring client compliance.

2. DEFINITIONS

a) Destination Africa: Destination Safari Africa Pty Ltd, trading as Destination Africa.

b) Agent: Any registered travel business, tour operator, travel advisor or DMC utilising the services of Destination Africa.

c) Services: Includes accommodation, transport, meals, excursions, and all other travel-related ground arrangements supplied or coordinated by Destination Africa.

d) Flights: Will be available upon request only and will be booked through our partner company.

3. PAYMENT TERMS

a) Deposit: A 20% non-refundable deposit is required upon confirmation of services.

b) Final Payment: Due 45 days prior to service commencement, along with the rooming list.

c) Stricter payment terms will be applicable during peak season or during high demand periods.

d) Payment terms may vary for groups, but your consultant will advise.

e) Specific suppliers (e.g. private lodges, rail journeys, national parks) may require alternative payment schedules, which will be communicated at quotation stage.

f) Late Bookings: Bookings confirmed within 45 days require full payment upon confirmation.

g) Foreign Payments: Agents are responsible for any shortfalls resulting from exchange rate fluctuations or bank charges.

h) Non-payment: Failure to meet payment deadlines may result in cancellation of services.

i) Banking Details:
Please advise if you wish your invoice to be in ZAR, USD or EUR
All proof of payments to be sent to accounts@destinationafrica.travel
All bank charges will be for your own account

j) Card Payments: Credit card payments may incur transaction fees. Kindly check with your assigned consultant.

k) No cash payments will be accepted upon arrival.

l) No flight booking can be made or confirmed until full payment has been received. Flights will always be quoted separately due to fluctuating costs and availability.

4. CANCELLATION TERMS

All cancellations must be received in writing. The following cancellation fees apply unless otherwise stated:

• 60+ days: No charge unless supplier penalties apply.
• 60–46 days: 20% of total tour cost + applicable supplier penalties
• 45–31 days: 25% of total tour cost + supplier penalties
• 30–15 days: 50% of total tour cost + supplier penalties
• 14 days or less: 100% of total tour cost

a) Freelance Guide Cancellation: A fee equal to one day’s guiding rate applies for cancellations within 30 days.

b) No Shows: 100% cancellation fee applies.

c) Group Series/High-Value Bookings: Custom terms may apply and will be confirmed in writing.

d) Travel Insurance: It is the Agent’s responsibility to ensure that travellers have comprehensive cancellation and medical insurance prior to departure.

5. ITINERARY AMENDMENTS & SURCHARGES

Destination Africa reserves the right to adjust tour programs or prices due to external factors such as exchange rate fluctuations, fuel increases, or supplier pricing changes. Notice will be provided as early as possible.

In the case of material amendments after deposit/payment, any resulting cost differences will be for the Agent’s account. Should the Agent or traveller choose to cancel due to such changes, standard cancellation terms will apply.

6. LIABILITY & INSURANCE

Destination Africa acts solely as an agent for third-party service providers. The DMC shall not be liable for any injury, loss, delay, or damage incurred during the provision of services, whether caused by force majeure, third-party negligence, or unforeseeable circumstances.

We recommend that Agents ensure their clients are adequately insured for medical, personal accident, baggage, and cancellation cover.

Safari and wilderness travel carry inherent risks. Destination Africa and its team cannot be held liable for incidents involving wildlife or natural hazards.

7. LEGAL JURISDICTION

This agreement shall be governed by South African law. Any dispute shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.